POLICIES, TERMS AND CONDITIONS

We have a strict no refund policy.

If you do cancel the lessons please note the following:

No refunds for cancelled lessons will be issued after 2 weeks notice prior to the start of term.

If you cancel more than 2 weeks before the term starts, we will refund 100% of the course fees, less £20 administration fee.

If you cancel within 14 days of the start date of the course, no refund will be issued. 

Refunds for medical emergencies.

We understand medical emergencies happen from time to time and therefore would advise that we can offer a 50% refund upon provision of a doctors note or hospital letter, at our discretion.

 As we have already made provision for your child we can only offer 50% refund due to the financial commitments made on your behalf for the impending term and would not be able to use the space for another swimmer.

Alternatively, you could transfer credits to the following term. 

We do not cancel lessons unless it is absolutely essential.  

However,  sometimes as we hire the facilities to provide lessons, we may be advised we cannot us the pool.  This is beyond our control.

We will give as much notice as possible, but at times there may be no time to give you notice. 

We would strongly recommend you follow our social media Facebook page and Instagram for updates.

We also email from Mailchimp and would ask that you subscribe and ensure our email address is added to your approved list, to avoid not seeing emails in your spam/junk folders.

In the unfortunate event we do need to cancel a lesson, we will endeavour to offer make up lessons where possible. 

This may be an alternative day and time to your child's existing lesson, however, we will ask that you attend on of the alternatives offered as we cannot offer refunds.